Shipping policy

Shipping Policy

1. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.

2. Shipping Time
- International shipping: 7-14 business days (varies by destination).
- Delays may occur due to customs clearance or unforeseen circumstances.

3. Shipping Fees
- Shipping costs are calculated at checkout unless stated as "Free Shipping."

4. Tracking
- Once your order has shipped, you will receive a tracking number via email.

5. Customs & Duties
- International customers are responsible for any customs fees, import duties, or taxes.

6. Wrong Address
- We are not responsible for orders shipped to an incorrect address provided by the customer.

For shipping inquiries, please contact:
Email: support@combiy.com

★★★★★

The fabric feels very soft and comfortable on the skin. I wore it all day and it stayed neat without feeling stuffy. The quality is excellent.

Aina

Verified Buyer

★★★★★

Beautiful finishing and a premium feel. Easy to style and stays in place throughout the day. It looks even better in person.

Nur Hidayah

Verified Buyer

★★★★★

Lightweight, breathable, and perfect for everyday wear. The colour is soft and elegant, easy to pair with many outfits.

Farah

Verified Buyer

Questions & Answers

What is the difference between Mekar and Lilie?

Mekar is crafted from premium satin with a smooth, lustrous finish, making it suitable for elegant and special occasions. Lilie is made from soft cotton voile, offering breathable comfort for everyday wear.

Are the scarves comfortable for all-day wear?

Yes. Both collections are designed with comfort in mind. Mekar offers a lightweight satin feel, while Lilie is breathable and gentle on the skin for extended wear.

Do the scarves slip easily?

Our scarves are designed to be easy to style and stay in place with minimal adjustment. For best results, we recommend using a lightweight inner cap.

How should I care for my scarf?

We recommend gentle hand washing with mild detergent and air drying. Avoid high heat to preserve the fabric’s quality and shape.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times will be calculated automatically at checkout based on your location.

Can I return or exchange my order?

We accept returns or exchanges for unworn items in original condition within the stated period. Please refer to our return policy for full details.

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